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Office Visits

Your First Visit

During your first visit to our office, diagnostic records are made to determine the best course of treatment. Complete diagnostic records typically include a medical/dental history, clinical examination, digital models of the teeth, photos of the patient's face and teeth, and radiographs. Our office is equipped with state-of-the-art technology. Our patients benefit from the convenience of in-house digital photographs, records and radiographs. Digital X-rays produce 75% less radiation than the traditional kind. Also, our office uses comprehensive orthodontic treatment planning software, which enables Dr. Rankin to more accurately diagnose and predict your individual treatment results. This information is used to develop a custom treatment plan for each patient. These records are also helpful in tracking the progress of treatment as the teeth move under orthodontic care.

Fun

Yes, orthodontics can be fun! At Rankin Orthodontics we have a game room for kids' entertainment, as well as seasonal contests with cool prizes for the winners. We love to make it fun!

Friendly and Open

We have an open door policy that allows family members to always accompany the patient to the opertory. This gives Dr. Rankin the opportunity to answer any questions the patient or parents may have and it helps to keep everyone informed on the progress of treatment. We find the open door policy also helps patients and their family members better understand their roles in the treatment process (i.e. importance of wearing headgear, elastics, hygiene, etc.).

Superior Customer Service

Orthodontic treatment is a long-term, ongoing process. Knowing this, we strive to make your orthodontic treatment a positive experience. Getting to know you and meeting your individual orthodontic needs are our foremost concerns. We like for each patient to feel as if they have become a part of the Rankin Orthodontic family by the end of their treatment. We often have patients that stop in just to say "Hi" and give us updates on their smiles years after their treatment is complete!

Regular Appointments

The appointment when you get your appliances (braces, expanders, etc.) usually takes from one to two hours. You'll then see us at regular intervals 8 to 10 weeks apart for an adjustment, which takes 20 to 40 minutes. Our regular office hours are Monday through Friday from 8:00 AM to 5:00 PM. Patients are seen by appointment only. We make every effort to be on time for our patients, and ask that you extend the same courtesy to us. If you cannot keep an appointment, please notify us immediately. Cancel only if it is an emergency. It is difficult to reschedule you since most appointments are made 6 to 8 weeks in advance.

Payment & Office Policies

Cost

The cost of treatment depends on the severity of the patient's problem. You will be able to discuss fees and payment options before treatment begins. We accept payment by most major credit cards. We have payment plans to suit different budgets, including a no-down-payment option. We also accept assignment from most insurance plans, and file the necessary papers to the insurance company. We work hard to make orthodontics affordable.

Fees

In an effort to keep orthodontic fees down while maintaining the highest level of professional care, we have established this financial policy:

If full payment is made at the onset of treatment, we will offer a fee discount. (If you have insurance, we will offer a discount for payment of your portion of the fee that will not be covered by insurance.)
To fit your individual needs, financial arrangements can be made to extend your payments over a period of months.
For your convenience, we accept payment by most major credit cards.
In cases of serious delinquency, treatment will be discontinued, although we will make every effort to accommodate patients with temporary difficulties.

Insurance

If you have insurance, we will help you to determine the coverage you have available. We ask that you assign your insurance benefit to us. The balance will be arranged for you to pay (see above). Professional care is provided to you, our patient, and not to an insurance company. Thus, the insurance company is responsible to the patient and the patient is responsible to the doctor. We will help in every way we can in filing your claim and handling insurance questions from our office on your behalf.